Stockly's Aquariums of Hawaii

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Acclimation Procedures for Newly Arrived Specimens

1. Float the sealed bag in aquarium for 15-20  minutes to equalize temperatures.

2. Next open bag, but not before the 15-20 minute equalization period, since it will deplete dissolved oxygen in bag.

3. Add 1 cup of aquarium water to the bag.

4. Wait 15 minutes.

5. Release the specimen(s) into the tank and discard shipping water in the bag.

 

Stockly's Live Arrival Guarantee

We guarantee that every specimen you have purchased from us will arrive alive and remain alive for at least 48 hours in your reef tank.

If your specimen does not arrive alive or if it dies within 48 hours, we will replace it FREE (excluding packaging & shipping). The following conditions apply:

  • You MUST accept delivery of your order immediately upon its arrival.
  • Even if your order arrives late or in an apparently damaged condition, DO NOT refuse to accept delivery of the box!
  • Stockly's assumes no liability for losses, claims or damages if you (or anyone at your address) refuses delivery, or if you instruct US mail persons or FedEx to return your unopened box to Stockly's. Taking either of these actions voids our guarantee.
  • We reserve the right not to accept future orders from any party that has refused delivery of a prior Stockly's shipment.
  • You must acclimate the new arrivals according to our procedure (above) even if they are not moving or appear to be dead. Note that specimens which appear dead will frequently recover quickly when acclimated!
  • Lack of movement should not be interpreted as death, as it can be caused by the depressed pH of the shipping water, or chilling, and is frequently reversible.
  • Do not assume that cool water in the shipment bags will injure or kill the livestock.
  • Your reef tank water quality must be adequate (Ammonia 0, Nitrites 0, pH 8.2-8.4, Specific Gravity 1.021-1.025, Temperature 75F-80F).

If a DOA occurs:

  • Notify us by e-mail. Return the specimen(s) by U.S. Priority Mail to: Stockly's Aquariums, 74-5484 Kaiwi St. Kailua-Kona, HI. 96740
  • Returns must be securely sealed in at least 3 plastic bags within a sealed original shipping box.

Boxes must be postmarked within 24 hours of death and not more than 7 days after leaving our shop.  This guarantee applies to the original shipment only, not replacement items. Shipping and box charges are not included in this guarantee. No credit cards will be credited for losses.

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